Objective

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Understand the characteristics of conflict and the process of conflict management to ensure greater productivity, positive working relationships, increased creativity and better decision making.

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Description

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• Characteristics of Conflicts and factors that influence conflict resolution methods.

• The six general techniques for resolving conflict:

  • Withdrawing & avoiding

  • Smoothing & accommodating

  • Compromising

  • Forcing

  • Collaborating

  • Confronting & problem solving

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Course Attendees

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Relevant to all functions (HR, Sales, Marketing, Trade Marketing, Supply Chain, Finance, Merchandising and Activation)

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Expected Course Duration

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1 day

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Expected Outcome

 

Develop the team on resolving conflicts by understanding the characteristics of conflicts and explaining the different techniques of conflict management.